Best free customer database software

Bitrix24 is the customer database software you’ve been looking for. It’s a 100% free CRM that features unlimited leads, deals, contacts, companies, and a product catalogue.

What can be better than getting your client database software for free? Bitrix24 gives you just that - a mighty CRM system that you can use to manage your customers, products, and sales effortlessly.

Being a highly versatile product, Bitrix24 client database software comes in two distinct varieties:

  • Cloud version (comes with unlimited customers that you can store in CRM as different entities, including leads, deals, contacts, and companies)

  • Self-hosted version (additionally features source code and API)

Being free customer database software for small businesses, Bitrix24 is essentially an online collaboration and sales suite comprising over 35 tools. One of the primary Bitrix24 tools is our fully-featured CRM system with amazing possibilities for receiving, storing, and managing customer data effectively.

With Bitrix24, all your client data is securely stored and accessed in one place. Each contact or company is stored in a CRM element card, with the history of your interaction and activities stored in it, including: 

  • leads and deals related to the contact;

  • personal and contact data;

  • tasks related to working with a client;

  • emails/calls/SMS you’ve sent to/received from a client;

  • conversation recordings and online chats with your clients;

  • quotes, invoices, and orders; 

  • workflows, dependencies, and the history section with all interactions of all sales reps with the customer automatically downloaded and stored inside the CRM element card.

You can also configure access permissions to make sure customer data is used the right way. What’s more, Bitrix24 CRM includes a duplicate control master (duplicate search) option to manage your client database even more efficiently.

In fact, there is so much more Bitrix24 CRM may offer as customer database software for free. To get a better idea of Bitrix24 and see for yourself why more than 9 million companies all over the world already rely on our products, create your free Bitrix24 account now. 

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Unlimited users free 
  • 5GB free online storage
  • Web based and on premise
  • Unlimited CRM records free
  • CRM Import/Export
  • Flexible access rights
  • Free mobile apps for iOS and Android
  • API and source code available

Best Web Based CRM

  • Leads/Contacts/Companies/Deals
  • Custom sales stages
  • Custom fields in CRM
  • Quotes and Invoices
  • Products and Product Catalog
  • CRM activity stream
  • Currencies and taxes

Import and export

  • Excel & CSV
  • Email to lead
  • Call to lead
  • Web to lead (external web forms)
  • Manual entry
  • Mobile entry

Sales Automation

  • Custom workflows (business processes)
  • Email marketing
  • Access rights
  • Automatic lead assignment
  • Sales funnel
  • CRM reports
  • Tasks and documents
  • Calendar and scheduling

Call Center and Telemarketing

  • Incoming calls
  • Outbound calls
  • Rent local number
  • Rent toll-free number
  • Use your number
  • Call recording
  • Call forwarding
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
10,000,000+ organizations have chosen Bitrix24