Dear Bitrix24 users,
Triggers are CRM automation tool. They can track customers actions and some changes in a CRM system: order payments, filling out CRM forms or calls. Your employees no longer have to go into each deal and check if the customer has read your email or paid the bill. Triggers will see the changes and automatically change the stage of the item.
Document opened trigger is an automation rule that will help you with invoices and quotes. It is triggered when the client opens a public link to the document.
It is useful, for example, when your manager should send an invoice or a quote to a client. With the trigger help, the manager can call the client when they open the document.
is the article on how to use the trigger and how to set it in the CRM system.
Make robots work for you with our CRM!
Your Bitrix24 team.