Dear Bitrix24 users,
Some companies may use one number for several agents. That’s convenient. But what if a customer decides to call again? Do they need to repeat all their story to a new agent over and over again? There is a function of connecting the CRM element with a particular employee. But here is another way – extension numbers for employees.
Now CRM agents can configure a unique extension number. Therefore, your customers using this number in addition to company number will be automatically dialled with the agent.
Read where you can allocate the extension number to an employee and learn more details about the feature here.
Stay on the line with Bitrix24.
Your Bitrix24 team