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Call Statistics: Call Summary and Employee Performance

Call Statistics: Call Summary and Employee Performance
Bitrix24 Team
April 12, 2021
Last updated: April 29, 2021
Dear Bitrix24 users,

Bitrix24 has a fully-featured Contact Center, where you can plug in telephony and make calls and receive them no matter what equipment you have on your hands. But how to summarise and evaluate results? 

Well, now we have a helpdesk article, that can guide you on how to analyse employee performance and structure call statistics.

Call statistics are interactive and include all calls - both via the built-in Bitrix24 telephony and calls made via REST- and SIP integrations.

calls.jpeg
You can find the article here.

Stay in line with Bitrix24.

Best wishes,

Your Bitrix24 team
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