Dear Bitrix24 users,
Bitrix24 has a fully-featured Contact Center, where you can plug in telephony and make calls and receive them no matter what equipment you have on your hands. But how to summarise and evaluate results?
Well, now we have a helpdesk article, that can guide you on how to analyse employee performance and structure call statistics.
Call statistics are interactive and include all calls - both via the built-in Bitrix24 telephony and calls made via REST- and SIP integrations.
You can find the article here
Stay in line with Bitrix24.
Your Bitrix24 team