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Bitrix24 + Instagram = More Sales!

Bitrix24 + Instagram = More Sales!
Bitrix24 Team
June 9, 2021
Last updated: June 11, 2021

Dear Bitrix24 users,

Now, you can connect your Instagram account to the Bitrix24 CRM in just a few clicks and enjoy all the perks this type of integration brings. 

First of all, you don’t need any backdoor solutions or sneaky workarounds anymore - it’s an official integration that works right and looks tight. 

instagram contact center (1).jpg

Secondly, your customers can now shop your products, make orders, and pay for them without leaving the app - all inside Instagram. 

Finally, it’s your sales reps - they can now manage the whole sales process inside the Bitrix24 CRM: reply to direct messages, share product images, and send payment links. Message history is also saved inside your CRM.

Arguably, the most important part of the Bitrix24 CRM - Instagram integration is the checkout process, which has now become as seamless as possible: 

  1. A customer picks the product they want to buy

  2. You send them a payment link via DM

  3. The customer chooses the payment method 

  4. You receive the payment

  5. The happy customer receives their order!


instagram chat with client (1).jpg

Oh, and there’s one more thing…

If you advertise your business on Instagram, you will be pleasantly surprised by another new feature that’s coming to Bitrix24 really soon - it’s the ability to use the customer conversion rates from your Bitrix24 CRM for optimizing your ad budget and show only the ads that yield the highest conversion rates.


Best wishes,
Your Bitrix24 team

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