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Technical Support Access to Your Bitrix24

Technical Support Access to Your Bitrix24
Bitrix24 Team
November 17, 2020
Last updated: November 30, 2020

Dear Bitrix24 users,

Sometimes there are problems that can be solved effectively only by the administrator of your account. The issue can be solved, if you know what to do, or by a member of our technical support team. However, giving full access to your company account to some guy out there is a risk, and we perfectly understand that. Our specialists developed an algorithm that allows you to give temporary access with a guarantee of safety. 

During the conversation with tech support, you might be offered an inquiry with a choice. If you give permission to access your account, our technical support members will be able to manage your case more effectively. It will help to fix your problem sooner, because of the opportunity to work directly. If you decline the access inquiry, your problem will still be solved, but it will take greater time and effort from both sides – yours and technical support. The specialist will have to ask for screenshots and guide the process, while the administrator of your account will have to manually fix the problem.

If you need to know more details or see how the access inquiry from the technical support looks like, please, visit this page.

Kind regards,

Your Bitrix24 team

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