How to Contact a Customer Support Team

October 14, 2020

Last updated: October 15, 2020

Dear Bitrix24 users,

With recent changes in the customer support policy, the way you can contact the Support team is changed. This happened due to the significant amount of spam that came to the support team box this year. As specialists of the support have to process every request one after another, it led to delays in reply to actual customers’ requests, even to urgent ones.

Therefore, now you can ask questions from your account with a new Help widget. Please, see where you can find the help widget and further details here.

All general and most of specific questions can be answered in the Helpdesk articles. Try to type your question in the automatic search. There is a high chance that you will find it.

We are apologising for any delays or inconveniences caused due to a new system of support and constantly working on improvements.

Best regards,

Your Bitrxi24 team

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