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Meet Freshdesk with Bitrix24 CRM Integration

Meet Freshdesk with Bitrix24 CRM Integration
Bitrix24 Team
October 27, 2022
Last updated: October 28, 2022
Dear Bitrix24 users,

Meet new Bitrix24 & Freshdesk integration developed by our Gold partner - ADIGITRANS.

This app works with Facebook integration of Freshdesk. When a new customer contacts your Facebook fan page via chat or comment, new ticket and contact are automatically created.

Default Freshdesk tickets may seem difficult to define it's source. This integration app updates the ticket subject, so that you know where it came from.

If you collected customer's information (e.g. phone number) and updated Freshdesk with it, a new lead will be automatically created on Bitrix24 with specified source. 

Installation guide here.

Best wishes,
Your Bitrix24 team.
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